Legal
Privacy Policy
Last updated: March 2025 · Woodwise Hardwood Floor Co., Boulder, Colorado
Your privacy matters to us. This policy explains what personal information Woodwise Hardwood Floor Co. collects, how we use it, and the choices you have. We keep it plain and honest — because that's how we work.
Information We Collect
When you contact us through our website, request a quote, or schedule a service, we collect information you provide directly — including your name, email address, phone number, and property address. We may also collect details about your project such as floor type, square footage, and service preferences. When you visit our website, we may collect standard usage data including your IP address, browser type, pages visited, and referral source.
How We Use Your Information
We use the information we collect to respond to your inquiries, prepare and deliver quotes, schedule and perform services, send appointment confirmations and project updates, and follow up after project completion to ensure your satisfaction. We may also use your contact information to send occasional updates about Woodwise — you can opt out of these at any time. We do not use your information for purposes unrelated to your flooring project without your explicit consent.
Information Sharing
Woodwise does not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business — such as scheduling software, email platforms, or payment processors — under strict confidentiality agreements. We may also disclose information when required by law or to protect the rights, property, or safety of Woodwise, our clients, or the public.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Project records including quotes, contracts, and invoices are retained for a minimum of seven (7) years in accordance with standard business and tax record requirements. You may request deletion of non-essential data at any time.
Cookies & Website Tracking
Our website uses cookies and similar technologies to understand how visitors use the site and to improve your browsing experience. These include functional cookies necessary for the site to operate, and analytics cookies (such as Google Analytics) that help us understand traffic patterns. You can control cookie settings through your browser preferences. Disabling cookies will not affect your ability to request a quote or contact us.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.
Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate data, request deletion of your data where we are not required to retain it, and opt out of marketing communications at any time. To exercise any of these rights, contact us at info@woodwisefloors.com. We will respond to all requests within 30 days.
Third-Party Links
Our website may contain links to third-party websites — such as product manufacturer pages or review platforms. Woodwise is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove that information from our records.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@woodwisefloors.com or by mail at Woodwise Hardwood Floor Co., Boulder, Colorado. We are committed to addressing your concerns promptly and transparently.
Questions about your data?
Reach out and we'll respond within 30 days.